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Frequently Asked Questions

You have questions, we have answers

Please review the answers to our client's most frequently asked questions below. 

How can I use my insurance?

Only certain insurances are able to be billed directly: Anthem, UHC, Aetna, Oscar, and Oxford. Even if you use one of these insurances, your benefit plan may not cover your services at Wavecrest. A third party handles direct insurance billing, but we will confirm your benefits before your first appointment. You may also contact your insurance company- your card should indicate how.

Wavecrest is a Tricare Authorized, Non-Network Provider. Other insurance providers may offer some benefits. Please continue reading the FAQs.

Please note: If your insurance plan is associated with with Medicare or Medicaid- even if it is managed by Anthem or another company- your insurance will not cover your services at Wavecrest.

What if I don't see my insurance listed?

If you have insurance not listed, you may contact your insurer to determine if you have “Out of Network benefits.” If you do have out of network benefits, may you choose to pay the cash rate upfront and submit paperwork to your insurance company for reimbursement. After the appointment, I email you a prefilled insurance reimbursement form, also know as a Superbill, which you print and mail or fax to you insurance company. There is no added work on your end. Just print and submit. I cannot make any guarantees about reimbursement, that is at the discretion of your insurer.

What is your status with Tricare?

Wavecrest is considered a "Tricare Authorized, Non-Network Non-Participating Provider." This means you pay the cash rate upfront and then send paperwork to Tricare for reimbursement. Please ensure that you have these benefits available to you, and that you understand what is required by Tricare.

Relevant links and additional information are here for your convenience.

Do you accept Medicaid or Medicare?

No, Medicaid, Medicare, or any insurance plans affiliated with Medicaid or Medicare are not accepted. Those plans are not accepted even when they are managed by another company such as Anthem, UHC, etc.

What are your rates?

The current rate for a session hour of 50-55 minutes is $125, this is subject to update so please confirm the rates on your treatment agreement. All other services/ prices are detailed in the treatment agreement.

What is telehealth?

Telehealth is when treatment is provided through technology such as a phone call or a video call. Patients and their clinicians are physically in different locations and conduct their therapy sessions over a secure online platform, which includes audio and video. Wavecrest uses a HIPAA secure platform through Psychology Today. Telehealth is a convenient and flexible option to serve the needs of many people seeking counseling.

Who can be seen via telehealth?

Under state law, Wavecrest is only able to provide services to clients located in Virginia. Telehealth is not appropriate for emergency or crisis situations. If you are experiencing a mental health crisis please go to your nearest emergency department or contact 988 or 911. Other guidelines and limitations are prescribed by law and ethical code.

What do I need for a telehealth appointment?

Telehealth visits are conducted through audio video conferencing. No software is needed, although you will benefit from an up to date browser. Having functioning video and audio equipment is important, as well as a stable internet connection. You will be responsible for being in a quiet, private place where you are able to speak freely about personal information.

Do you prescribe medications?

No, LPCs do not have prescribing privileges in Virginia.

A psychiatrist has the most specialized training in the medication of mental health conditions. However, you may contact a variety of other healthcare professionals for your medication management needs.

What is the difference between a therapist and psychiatrist?

A person would see a therapist or counselor, like an LPC, for talk therapy. Psychiatrists provide medication management services. Sometimes the best form of treatment is a combination of both talk therapy and medication management, though both can be effective on their own. Psychiatrists and therapists are able to evaluate a person to determine whether one or both treatments approaches are necessary, and can make recommendations based on their assessment. Medication services are not available at Wavecrest.

What conditions do you treat?

Most life situations and diagnosis that are evidenced to respond well to talk therapy are welcome. These include, but are not limited to:

  • Relationships and interpersonal concerns

  • Anger management

  • Stress

  • Self esteem, self image

  • Family concerns

  • Professional issues

  • Anxiety disorders, general or social

  • OCD

  • Mood disorders such as depression or bipolar

  • PTSD

  • Existential, spiritual, or ‘meaning of life’ concerns

  • Lifestyle concerns, individuals of all walks of life are welcome

What conditions do you not treat?

Certain diagnoses or life situations are either outside my scope of practice or do not have a clear evidence base for benefiting from only talk therapy. These include, but are not limited to:

  • Medically unstable individuals with a substance use disorder/ withdrawal

  • Medically unstable individuals with an eating disorder

  • Intellectual or developmental disabilities

  • Neurocognitive disorders such as dementia

  • Thought disorder diagnoses that are not stable under medication management

  • Paraphilic disorders

  • Behavioral “addictions”/ Impulse control issues related to sex, gambling, etc.

How do I make an appointment with you?

Please request an appointment by completing the form here.

I have a different question, how can I get in touch with you?

The best way to (hopefully) get an answer is by completing the form here.

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